Last Updated: September 9, 2026
This page explains Vigo MD's two separate text messaging programs. It applies to SMS messages sent by Miles Wealth Ventures LLC, operating as "Vigo MD," to patients and prospective patients in the United States. It supplements our Terms & Conditions and our Privacy Policy.
The full terms are below.
Vigo MD is a telehealth platform. Licensed clinicians consult with patients through our platform and, where clinically appropriate, prescribe treatment that is dispensed by partner pharmacies. Vigo MD Patient Messaging exists to keep your account and service moving: to tell you a secure-portal update is waiting, confirm an order, let you know a shipment is on the way, and answer questions you send us. It does not include promotional offers. Vigo MD Marketing Messages is a distinct, optional program for enrollment reminders, savings, and member offers.
Text messaging is a convenience, not a requirement. You can use every part of Vigo MD, including completing a consultation and receiving treatment, without ever agreeing to receive a text from us.
| Message type | Examples |
|---|---|
| Account and care notifications | Your clinician has responded; your intake is incomplete; a required form is waiting for you |
| Order and shipping updates | Your order was received; your order has shipped; a delivery attempt failed |
| Billing and subscription notices | An upcoming renewal; a payment method needs updating |
| Customer care | One-to-one replies from our support team to a question you asked |
| Marketing messages (separate opt-in) | Enrollment reminders, savings, and Vigo MD member offers only when you select the separate marketing checkbox |
We keep clinical detail out of text messages on purpose. Where a message concerns your health, we tell you that something is waiting and ask you to sign in to your account to read it. We do not put diagnoses, medication names, or dosages in an SMS.
You are added to a program only through a deliberate action you take yourself:
Consent is not a condition of purchase. Agreeing to texts is never required to buy anything from us or to receive care. We do not accept phone numbers from lead sellers, list brokers, or marketing partners, and we do not message anyone who has not asked us to. Consent given to Vigo MD stays with Vigo MD.
You can review the current consent language and both unchecked boxes on our live sign-up form. The form identifies each program, its message types, frequency, possible carrier charges, STOP and HELP instructions, and links back to these terms and our Privacy Policy.
The following is a direct rendering of the phone field and two separate choices shown in the live sign-up flow. Both checkboxes are unchecked by default.
By checking this box, you agree to receive recurring automated text messages from Vigo MD about your account, secure-portal updates, orders, shipping, billing, and customer-care requests. This program does not include promotional offers. Consent is optional and is not a condition of purchase. Message frequency varies; most patients receive no more than 8 messages per month. Msg & data rates may apply. Reply STOP to opt out or HELP for help. SMS Terms | Terms | Privacy Policy.
By checking this separate box, you agree to receive recurring automated promotional text messages from Vigo MD, including enrollment reminders, savings, and member offers. Consent is optional and is not a condition of purchase. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out or HELP for help. SMS Terms | Terms | Privacy Policy.
You must be 18 or older to use Vigo MD and to join this program. By opting in you confirm that you are 18 or older and that the number you gave us is yours, or that you are the person authorised to use it. If your number changes or is reassigned, please tell us at support@vigomd.com so we can update your record.
Message frequency varies. It depends on how far along you are in a consultation, whether you have an active order, and whether you have written to our support team. Most patients receive no more than 8 messages per month. Someone in the middle of an intake or a delivery will get more than someone on a settled plan.
Message and data rates may apply. Vigo MD does not charge you for any message in this program, but your mobile carrier may charge you for sending or receiving texts under your own plan. Check with your carrier if you are unsure what your plan covers.
Reply STOP to any message from us and we will stop. You can also send END, CANCEL, UNSUBSCRIBE, or QUIT. We will send one final message confirming you have been removed, and after that you will not hear from us by text unless you sign up again.
Opting out of texts does not close your account or cancel your treatment. We will still reach you by email or phone where we need to, for example about a payment problem or something your clinician needs from you.
If you want back in later, tick the box again in your account, or text START to the number you were messaging before.
Reply HELP to any message and we will send you contact details for our support team. You can also reach us directly:
Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier's network and on your handset, and neither we nor your carrier can guarantee that every message arrives or that it arrives on time. Because of that, we never use SMS as the only way to reach you about anything that matters to your care or your account.
Your mobile number and your decision to accept text messages are handled under our Privacy Policy, and we treat them more protectively than the rest of your contact details.
All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.
We do not sell, rent, lease, trade, or otherwise hand your mobile number to third parties or affiliates for their own marketing. Your text messaging opt-in and the consent behind it are excluded from every category of information sharing described in our Privacy Policy, and are not shared with any third party for any purpose other than delivering the messages you asked for.
The only companies that ever touch this data are the vendors that carry the message itself, meaning our messaging platform and the telecommunications carriers in the delivery path. They act on our instructions, they may only use the data to deliver our messages, and they are not permitted to market to you or to use your number for their own purposes.
We may update this page as the program changes or as the rules governing business text messaging change. The revision date at the top of the page tells you when it last moved. If we make a change that meaningfully affects the messages you receive, we will tell you before it takes effect.
By giving us your mobile number and opting in to text messages, you confirm that you have read this page and agree to it, alongside our Terms & Conditions and Privacy Policy. If you do not agree, simply leave the text message box unticked. Everything else on Vigo MD remains available to you.