Last Updated: September 19, 2026
This Cancellation and Refund Policy (the "Policy") governs cancellations, refunds, and returns for products and services purchased through Vigo MD, operated by Miles Wealth Ventures LLC ("Company," "Vigo MD," "we," "us," or "our"). By purchasing any product or service from Vigo MD, you acknowledge and agree to the terms of this Policy. This Policy is incorporated by reference into our Terms and Conditions.
Vigo MD is a telehealth platform that connects patients with independent, licensed healthcare providers and partner pharmacies. Each Vigo MD treatment plan includes (a) a clinical consultation and prescription review performed by a licensed prescriber, and (b) prescription medication dispensed and shipped by a partner pharmacy. Because these are two distinct services governed by different legal and regulatory frameworks, this Policy treats them separately.
If treatment is not prescribed, you pay nothing for that treatment, including no consultation fee. Any temporary authorization for that treatment is released, and any completed charge for it is refunded, as described in Section 6.
If treatment is prescribed and you subsequently cancel an order before shipment, a $25.00 USD prescriber consultation component of the treatment-plan price is non-refundable and may be deducted from the refund under Section 3. It is not an additional charge on top of the plan price and does not apply when treatment is not prescribed.
If you wish to cancel your order, message our team through your Vigo MD patient portal or email support@vigomd.com. If treatment has not been prescribed, no treatment or consultation fee is retained; Section 6 applies. If treatment has been prescribed and we receive your cancellation request before the partner pharmacy has dispensed and shipped your medication, you are eligible for a partial refund of the amount paid, less the $25.00 prescriber consultation component described in Section 2 and any non-refundable third-party fees (including, where applicable, payment-processor fees).
Cancellation requests are processed in the order received. Once the pharmacy has accepted and begun fulfillment of your prescription, we cannot guarantee that a cancellation request will reach the pharmacy in time to stop shipment. If shipment cannot be stopped, Section 4 applies.
Once a partner pharmacy has dispensed and shipped your prescription medication, all sales are final. Vigo MD does not issue refunds, in whole or in part, for any prescription medication that has left the partner pharmacy's facility, regardless of whether the medication has been received, opened, used, or remains in its original packaging.
Vigo MD also does not accept returns of prescription medication under any circumstances. Once a prescription medication has been dispensed and has left the partner pharmacy's chain of custody, it cannot be re-dispensed, resold, or redistributed to any other patient. This restriction is required by federal and state pharmacy regulations and by health and safety standards governing the handling and storage of prescription pharmaceuticals. Returned medication must be destroyed in accordance with controlled-substance and pharmaceutical-waste protocols and has no salvage value.
This no-refund, no-return rule applies even if you (i) change your mind, (ii) experience side effects, (iii) determine the product is not right for you, (iv) fail to use the product, or (v) cancel an ongoing subscription after a refill has shipped. Your purchase of prescription medication through Vigo MD constitutes your acknowledgment of and agreement to this rule.
If your treatment plan is offered on a recurring subscription basis, you may cancel future renewals at any time. Use the subscription-management option provided with your order, if available, or email support@vigomd.com. To stop the next renewal, complete cancellation or have your cancellation request received before the next scheduled charge. No seven-day advance notice is required. If you have multiple subscriptions, identify which plan or plans you want to cancel.
Cancellation stops future renewal charges. It does not automatically refund an order already charged or stop an order already in fulfillment. If you also want to cancel an existing order, contact us promptly; Sections 3 and 4 apply. See the Subscription & Renewal Terms for additional billing information.
If the independent licensed clinician does not prescribe the treatment, no treatment or consultation fee is retained. We release any temporary authorization for that treatment and refund any completed charge for it without requiring a separate request. Your bank or payment provider determines when a released hold disappears or a refund appears on your statement.
If your shipment arrives damaged, defective, or contains the wrong product, message our team through your Vigo MD patient portal (preferred) or email support@vigomd.com within seven (7) days of delivery with your order number and photographs documenting the issue. We will coordinate with the partner pharmacy to arrange a replacement at no additional cost to you. Replacements are the sole remedy for damaged, defective, or incorrect shipments; cash refunds will not be issued in lieu of a replacement.
Approved refunds are issued to the original payment method used for the purchase. Please allow up to five (5) to ten (10) business days for the refund to appear on your statement after we have processed it. Vigo MD does not issue refunds by check, cash, store credit, gift card, or to any payment method other than the original payment method.
If you believe you are entitled to a refund under this Policy, please contact us first — either by messaging our team through your Vigo MD patient portal (preferred) or by emailing support@vigomd.com — and allow us a reasonable opportunity to resolve the issue. Filing a chargeback or payment dispute with your bank or card issuer in lieu of contacting us, or in connection with a charge that is non-refundable under this Policy, may result in suspension or termination of your Vigo MD account and may be referred for collection. Nothing in this Section limits any consumer-protection rights you may have under applicable law.
Refunds for orders purchased using a promotional discount, coupon, or bundled offer will be calculated based on the amount actually paid, not the undiscounted list price. Promotional discounts cannot be combined unless expressly stated. Discount codes have no cash value.
We may update this Policy from time to time. Any updates will be posted on this page with a revised "Last Updated" date. Changes apply prospectively to orders placed after the effective date of the change and do not retroactively alter the refund terms of orders already placed.
All product images displayed on the Vigo MD website, landing pages, advertising, and other marketing materials are provided for illustrative and marketing purposes only. The packaging artwork, container color, label design, fill quantity, tablet or capsule appearance, lozenge or chew form factor, dosage strength markings, and pharmacy branding shown in these images are representative renderings of the product category and do not constitute a guarantee that the medication you receive will be visually identical to the image shown.
The medication you receive is dispensed by an independent licensed pharmacy or compounding facility partnered with Vigo MD. The physical appearance of the product, including its packaging, container, label layout, color, marking, imprint, and inactive ingredients, is determined by the dispensing pharmacy and may vary between orders, between refills, and between patients at the pharmacy's sole discretion. Differences between the marketing imagery and the medication you receive are cosmetic only, do not constitute a defect, do not affect the active ingredients or the clinical efficacy of the medication, and are not grounds for a refund or return under Sections 3, 4, 5, or 7 of this Policy.
If you receive a product whose active ingredients, prescribed dosage, or therapeutic content differs from what was prescribed to you — as distinct from cosmetic packaging differences — this would constitute a dispensing error and is covered under Section 7 (Damaged, Defective, or Incorrect Shipments).
If you have any questions about this Policy or wish to request a cancellation or refund, the fastest way to reach us is by messaging our team directly through your Vigo MD patient portal. You may also contact us by mail or email: